Cancellation Policy

BITSY Cancellation Policy in Singapore

BITSY allows Space Provider to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both Space Seekers and Space Providers alike.
The Long Term cancellation policy applies to all bookings of 28 nights or more. Long Term bookings require Space Seeker to give 30 days notice of cancellation or change.
Cancellations may be made by the Space Seeker maker in accordance with the following terms, according to the cancellation policy chosen in advance by the Space Provider.

  1. Processing Fee: BITSY charges a processing fee (currently 4%) for processing a transaction, in addition to any Service Fee BITSY may take from payments made for bookings. The BITSY processing fee of 4% is non-refundable.
  2. How to provide notification of cancellation: A reservation is officially canceled once BITSY receives your cancelation request at the email address: support@bitsyspace.com
  3. Cancellation Policy: BITSY allows Space Provider to choose one of the following four cancellation policies for each listing:
    • Flexible: Cancellations may be made by Space Seeker up to 2 business days prior to the first day of the booking period. Space Provider shall refund the entire Usage Fee if cancellation is made by Space Seeker during the foregoing period, except for BITSY’s processing fee of 4% which is non-refundable; or
    • Moderate: Cancellations may be made by Space Seeker up to 5 business days prior to the first day of the booking period. Space Provider shall refund the entire Usage Fee if cancellation is made by Space Seeker during the foregoing period, except for BITSY’s processing fee of 4% which is non-refundable; or
    • Strict: Cancellations may be made by Space Seeker up to 10 business days prior to the first day of the booking period. Space Provider shall refund the 50% of the Usage Fee if cancellation is made by Space Seeker during the foregoing period, except for BITSY’s processing fee of 4% which is non-refundable; or
    • Custom: Space Provider may provide its own customized cancellation policy, provided that BITSY’s processing fee of 4% shall at all times be non-refundable.
  4. 4. SPACE SEEKER WILL NOT BE ENTITLED TO ANY REFUND IN RESPECT OF CANCELLATIONS MADE NOT IN ACCORDANCE WITH THE CHOSEN CANCELLATION POLICY.
  5. Dispute Resolution: Any dispute, controversy or claim arising out of or relating to this cancellation policy, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitable, will be referred to and finally determined by arbitration in accordance with the laws of Singapore. The tribunal will consist of one arbitrator. The place of arbitration will be Singapore. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.


FOR CANCELLATION BY SPACE PROVIDER

Space Provider may cancel a reservation of its space in accordance with the following terms:

  1. Processing Fee: BITSY charges the Space Seeker a processing fee (currently 4%) for processing a transaction, in addition to any Service Fee that BITSY may take from payments made for bookings. BITSY’s processing fee of 4% is non-refundable.
  2. How to provide notification of cancellation: A reservation is officially canceled once BITSY receives your cancelation request at the email address: support@bitsyspace.com.
  3. Cancellation Fee: Space Provider can only cancel any booking once in any six month period. We will automatically deduct any applicable cancellation fee or processing fee for which you are responsible, from the next payout.
  4. Unavailable/Blocked calendar: Your calendar will stay blocked for the canceled Event Date and you will not be able to accept another reservation for the same dates of the canceled reservation.
  5. Dispute Resolution: Any dispute, controversy or claim arising out of or relating to this cancellation policy, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the laws of Singapore. The tribunal will consist of one arbitrator. The place of arbitration will be in Singapore. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.